§ 22 Team meetings, feedback and the safety talk

In detail

What § 22 requires

1. Regular staff meetings are held to improve patient-centred workflows § 22(1).
2. Staff are regularly asked for feedback, so that improvement measures can be defined where needed § 22(2).
3. They are instructed or trained, in-house or outside, at regular intervals, and once a year informed about the practice's safety matters in a talk § 22(3).

The QS-VO doesn't put a number on "regularly". Only the yearly safety talk is fixed.

What belongs in the safety talk

The QS-VO doesn't list topics. The duties in this course are the obvious ones, for example:

• the emergency plan and who does what in an emergency § 8;
• hygiene rules and handling sharps Hygiene-V §§ 11, 22;
• fire safety and workplace safety § 6;
• data protection and confidentiality §§ 16, 17;
• what has happened since the last talk, adverse events for example § 23.

What works as proof

• meeting minutes with date, attendees and outcomes;
• how feedback is collected, as a fixed agenda item for example;
• records of instruction and training;
• the minutes of the yearly safety talk, signed.